21) Shadow posting - This is a cool form of spam control and troll throttling. The user who is having a problem
with off topic or spam posts can still post - but only they see the post - their posts are hidden from others.
Eventually they get tired of being ignored and go away.

22) Documentation Wiki - Put a wiki here so we can all handle the documentation as it comes up. Users and
developers can contribute - you can moderate if you like. Many hands make light work.

23) A ticketing system/version control - something to track changes/bugs/etc for developers to have access to,
and users to have feedback on the progress of their 'bug' to know if someone is working on it and if it may be a
quick fix or a long wait. Keep the customer happy.

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Don't trust any programming you can't see.